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TERMS & CONDITIONS


THIS ONLINE MERCHANT IS LOCATED IN AUSTRALIA

 

ONLINE PAYMENT OPTIONS

  • You may order online and pay with Credit Card (Visa or Mastercard) via our secure payment gateway provided by Commonwealth Bank
  • Shop online, and simply choose your preferred payment option before you confirm the order

 

ONLINE ORDERING

  • The Ashbourne Alpaca Yarn Online store is 100% secure, so you can purchase online with confidence
  • Our shopping cart is very simple to use
  • If however you experience any problems, then please contact us at sales@ashbournealpacayarn.com.au and we will be happy to help you


CAN I ORDER BY MAIL OR TELEPHONE? 

  • Ashbourne Alpaca Yarn is an online only website
  • Please contact us at sales@ashbournealpacayarn.com.au to discuss alternatives
  • We occasionally have a stand at various shows in Victoria - please follow us on Facebook to stay up to date or visit our blog page


PAYMENT OPTIONS

  • Ashbourne Alpaca Yarn only accepts payment by credit card (Visa or Mastercard)
 

RETURNS & EXCHANGES

  • IMPORTANT: If you receive goods damaged through transit, it is vital that you keep the damaged packaging that they came in and contact Ashbourne Alpaca Yarn with your order number
  • If defective or incorrect merchandise is received, you MUST notify us within 7 days of receipt via email or telephone


PLEASE NOTE: Ashbourne Alpaca Yarn cannot be held responsible for missing goods if an incorrect delivery address was quoted at time of order. To ensure that your parcel is delivered safely, please check your postal address details very carefully before you confirm the order.

  • SALE ITEMS are non-returnable unless defective. 
  • If you wish to return an item, you MUST contact us within 14 DAYS of the initial delivery date
  • Returns & refunds are NOT accepted after 14 days of customer receipt, unless defective
  • We gladly accept returns for exchange or refunds provided the goods are in as new condition and we can re-sell them
  • However, please remember, when returning items, the customer is solely responsible for all shipping costs (this includes the Australia Post postage cost to return the exchanged goods to you), so we advise you to choose carefully
  • Authorisation must be obtained from Ashbourne Alpaca Yarn, prior to the return of any goods, via email
  • All returned goods must be in good condition and in the unit quantity supplied in the original order

* IMPORTANT: PLEASE ENSURE THAT YOU RE-PACKAGE THE GOODS THAT YOU ARE RETURNING SECURELY, AS WE CANNOT OFFER REFUNDS FOR GOODS THAT ARE DAMAGED IN TRANSIT *

  • Our goal is customer satisfaction and we ask that you contact us as soon as you find a problem with anything you receive so we can correct the problem
  • All prices advertised on this web site and on our written material are subject to change without notice
  • Any goods supplied in error by Ashbourne Alpaca Yarn will be replaced at our cost

 

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